Returns and Refund Policy
At Gotapetstore.com, we value your satisfaction and strive to provide a seamless shopping experience. Below is our Returns and Refund Policy, aligned with U.S. consumer protection laws.
1. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be in new, unused condition with all original tags, packaging, and accessories included.
- Certain items (e.g., perishable goods, personalized products, or items marked as final sale) may not be eligible for return. These exclusions will be clearly indicated at the time of purchase.
2. How to Initiate a Return
- Contact our Customer Service Team at support@gotapetstore.com to request a return authorization.
- Provide proof of purchase (e.g., order confirmation email or receipt).
- Once approved, you will receive a return label or further instructions on returning the item.
3. Shipping for Returns
- Defective or Incorrect Items: If the return is due to a defect, damage, or an error on our part, we will cover the return shipping costs.
- Other Returns: For all other returns, the customer is responsible for the cost of return shipping unless otherwise specified.
4. Refund Process
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping charges from the original order are non-refundable unless the return is due to our error.
5. Exchanges
- If you wish to exchange an item, contact our Customer Service Team to check the availability of the desired replacement.
- Exchanges follow the same procedures as returns.
6. Exceptions
-
Non-Returnable Items:
- Perishable goods (e.g., food, flowers).
- Customized or personalized items.
- Health and hygiene products if opened.
- Gift cards.
- Items Not in Original Condition: Items that are damaged, missing parts, or show signs of use for reasons not due to our error may be ineligible for a refund or subject to a restocking fee.
7. Refund Denials
We reserve the right to deny a return or refund if the item does not meet the conditions outlined in this policy. If denied, the customer can request the item to be shipped back at their expense.
8. Damaged or Missing Items
- If your order arrives damaged or items are missing, please notify us within 7 days of delivery with photo evidence of the issue.
9. Legal Compliance
This policy complies with U.S. consumer protection laws, including the Federal Trade Commission (FTC) guidelines on online purchases.
If you have any questions or require assistance with your return, please reach out to our Customer Service Team at support@gotapetstore.com We are here to help!
